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Credit Card Deals: * Is the credit card deals card accepted by the hotel? If in doubt, check ~ with the front desk supervisor or credit card deals manager.
* Is the card valid? Check the expiration date to be sure.
* Is the available credit card deals sufficient to cover room charges, tax, and auxiliary charges for the entire stay? Obtain authorization from the credit card deals card company.
m Is the cardholder name the same as the guest's? Or, if the cardholder is a company, does the guest have the credentials to prove he or she is authorized to use the card? Most hotels accept a business card or employee ID card.Complaints can often be avoided by properly educating guests about hotel policies and procedures. The most common complaint of hotel guests is related to credit card deals card guarantees. When a guest uses a credit card deals card to guarantee a reservation, an automatic charge is posted if the guest does not check in on the specified date, or if he fails to cancel the reservation before the cutoff time. The reservationist should advise the client about this possibility before taking a credit card deals card number. Proper information can prevent misunderstandings and minimize complaints.
1. For credit card deals card payments, the credit card deals card company should be contacted to obtain authorization for an additional amount. The additional amount should take into consideration the excess charges, as well as any room charges that might be incurred before the stay is concluded. |
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